BBO Tech’s Multi-platform Chatbot service builds and deploys AI chatbot systems connected to your own business data — internal documents, product catalogs, service workflows, FAQs — so the chatbot responds accurately and consistently, rather than giving generic answers.
The chatbot runs across multiple communication channels simultaneously: website, Messenger, Zalo, Telegram, or other platforms as needed — and is deployed using a self-hosted model, meaning your data stays within infrastructure you control, with no dependency on third-party platforms.
Self-host within the TaaS model means BBO Tech builds and configures the entire chatbot system on infrastructure you control — no vendor lock-in, no data loss if you switch providers, and full flexibility to expand in the direction you choose.
Want the chatbot to answer based on internal documents, products, and workflows — not generic responses.
Want to connect a chatbot across multiple communication channels for more consistent customer responses.
A good fit for businesses looking for a flexible, scalable chatbot solution without being fully dependent on closed platforms.
The chatbot connects directly to your business data — responding accurately based on your actual products, services, and processes.
Deployed on self-hosted infrastructure, giving your business full ownership over how it runs and where the data lives.
The chatbot runs consistently across multiple communication channels, managed centrally from one place.
Analyze chatbot goals, customer journey, required channels, and available data — before building anything.
Build response scenarios, conversation routing logic, and handling for out-of-scope questions — including escalation flows to live agents.
Collect, structure, and connect your business data sources (documents, FAQs, catalogs, website content) so the chatbot can retrieve and respond accurately.
Set up the full chatbot system on infrastructure you control — AI configuration, data connections, and communication endpoints.
Configure the chatbot to run simultaneously on your website, Messenger, Zalo, Telegram, or other channels as needed — managed from a single system.
Track response quality after launch, update data when things change, refine chatbot logic, and provide support when you’re ready to scale.
Our process is designed to help businesses deploy chatbots more clearly, manage them more easily, and scale when needed.
This is more than just an automated chatbot. It is a multi-platform chatbot solution built around your business data, cost efficiency, and real operational needs.
The solution is built around each business’s actual needs and data, instead of relying on one generic script for every case.
Businesses gain a more flexible and controlled foundation for operations, with a setup that supports long-term growth.
The solution is designed to be cost-effective, scalable, and flexible enough to support businesses through different growth stages.
The chatbot can serve as a starting point for connecting automation, internal data, and customer support workflows in the future.
